Política de privacidad y cookies
Última actualización: 4 de octubre de 2026, conformidad con el RGPD (Reglamento (UE) 2016/679)
Por razones de precisión jurídica, el texto de esta política de privacidad se facilita en inglés; la tabla de plazos de conservación (sección 4) está traducida. En caso de controversia, prevalecerá la versión francesa.
Table of Contents
1. Data Controller
The data controller for personal data collected via the website onyxdriveparis.fr is:
EasyMoveVan (Trade name: Onyx Drive Paris), Individual Enterprise (VTC), SIREN 510 489 966
Cormeilles-en-Parisis, 95240, France
Email: contact@onyxdriveparis.fr
Phone: +33 6 02 56 56 80
Given the volume and nature of the processed data (transport bookings, no large-scale processing of sensitive data), Onyx Drive Paris is not legally obligated to appoint a Data Protection Officer (DPO) under Article 37 of the GDPR.
2. Data Collected and Purposes
a) Booking Form
When booking on the site, we collect:
| Data | Purpose | Mandatory |
|---|---|---|
| Full Name | Passenger identification, meet and greet, confirmation email | Yes |
| Phone number | Coordination on the day, contact in case of incident | Yes |
| Email address | Sending booking confirmation and invoice | Yes |
| Addresses (pickup/drop-off) | Execution of the transport service | Yes |
| Date and time of journey | Service planning | Yes |
| Number of passengers | Vehicle capacity verification | Yes |
| Number of luggage items | Application of potential luggage supplement | Yes |
| Flight number | Flight tracking, adjustment in case of delay | No |
| Child seat request | Vehicle preparation | No |
b) Newsletter (Voluntary Subscription)
If you opt-in after booking, we collect your name and email to occasionally send you news and offers. This subscription is optional and not checked by default. You can unsubscribe at any time via the link in each email.
c) Analytics and Audience Measurement
With your consent, we use Google Tag Manager and Google Analytics 4 (GA4) to measure site audience. This data is collected in an aggregated and anonymized way.
3. Legal Basis for Processing
- Performance of a contract (Art. 6.1.b GDPR): Processing of booking data necessary for the transport service.
- Legitimate interest (Art. 6.1.f GDPR): Site security, fraud prevention, service improvement.
- Legal obligation (Art. 6.1.c GDPR): Retention of billing data for 10 years (tax and accounting obligations).
- Consent (Art. 6.1.a GDPR): Analytics cookies and newsletter subscription.
4. Retention Period
| Categoría | Plazo | Base jurídica |
|---|---|---|
| Datos de reserva (nombre, contacto, trayecto) | 3 años a partir de la última prestación | Prescripción civil (art. 2224 del Código Civil francés) |
| Posición GPS del conductor (seguimiento puntual el día del trayecto) | Se borra automáticamente al finalizar el trayecto (estado «finalizado» o «cancelado») | Ejecución del contrato (art. 6.1.b RGPD) |
| Tarjeta bancaria registrada como garantía (Stripe, si se elige esta opción) | Se desvincula automáticamente 7 días después del final del trayecto (72 horas para las reservas efectuadas antes del 4 de octubre de 2026), plazo de seguridad en caso de incidencia en el pago realizado a bordo; desvinculación inmediata en caso de cancelación, antes o después de un eventual cargo por no presentación, cancelación tardía o incidencia de pago | Ejecución del contrato (art. 6.1.b RGPD) |
| Suscripción al boletín (nombre, correo electrónico) | Hasta la baja de la suscripción | Consentimiento (art. 6.1.a RGPD) |
| Datos de facturación y pago | 10 años a partir del cierre del ejercicio | Art. L123-22 del Código de Comercio francés |
| Registros de conexión y de seguridad | 1 año | Art. R10-13 del Código francés de Correos y Comunicaciones Electrónicas (CPCE) |
| Datos de GA4 (medición de audiencia) | 14 meses como máximo | Recomendación de la CNIL |
| Consentimiento de cookies | 6 meses | Recomendación de la CNIL |
5. Data Processors and Recipients
Onyx Drive Paris undertakes to never sell, rent, or transfer your data to third parties for commercial purposes. Your data may only be shared with the following technical processors strictly within the scope of the service:
Firebase / Google Cloud
Hosting and database
Google Maps Platform
Distance calculation
Google Analytics 4
Audience measurement
Zoho Mail
Email routing
Stripe
Payment processing (Pre-authorization)
Telegram
Internal booking notification to our team
Google Calendar
Internal ride scheduling
6. Transfers outside the EU
Some of our processors (Google LLC, Stripe Inc., Zoho) are based outside the EU. These transfers are governed by the EU-US Data Privacy Framework (decision 2023/1795) and Standard Contractual Clauses (SCCs).
Telegram (Telegram FZ-LLC): based outside the EU, not currently covered by the Data Privacy Framework or by signed Standard Contractual Clauses. Used only for a minimal internal booking notification to our team.
8. Loyalty and Referral Program
The "Club Onyx Privilège" program (loyalty and referrals, see onyxdriveparis.fr/fidelite) is processed separately from the booking data itself.
- Legal basis: consent (Art. 6.1.a GDPR) - joining the program and creating a loyalty profile results from a voluntary action by the client (scanning an in-car QR code, or earning points after a ride using the contact details already provided at booking).
- Data processed: phone number (profile identifier), name, email, number of completed rides, points balance, history of discount codes generated (with used/active status), number of referred contacts and ambassador tier reached.
- Enlace de recomendación: Los nuevos enlaces personales de recomendación utilizan un código aleatorio; su número de teléfono no aparece en la URL. Los enlaces antiguos que contienen el número siguen funcionando y no conviene publicarlos.
- Referees: when someone books through your link, their phone number is stored in your referrer profile only to prevent the same referee being credited twice - it is not shown in the referrer's interface beyond the referral count.
- Secure access: viewing your loyalty profile (name, email, history, active discount codes) on the dedicated page requires a one-time verification code sent by email to the address already on file, so that someone who only knows your phone number cannot view this information.
- Retention period: loyalty profile data is kept while the program remains active for the account concerned, and deleted on request (see Section 9, Your Rights) or after 3 years of inactivity (no ride, no referral) from the last point earned.
9. Your Rights
Under the GDPR (Art. 15 to 22), you have the right of access, rectification, erasure ("right to be forgotten"), restriction, objection, and data portability.
Exercise your rights
Send your request to contact@onyxdriveparis.fr.
10. Contact and Complaints
If you believe your rights are not respected, you can file a complaint with the French Data Protection Authority (CNIL) at www.cnil.fr.
For complete details, please refer to the French version of this Privacy Policy which serves as the legally binding document.