Frequently Asked Questions

From €110 to CDG airport - a single flat floor for all of Paris, never below this amount, adjusted to your exact address. Luggage assistance included (up to 6 bags); motorway tolls are not included and are billed separately at actual cost.

From €110, guaranteed rate, from Paris (center or outskirts) to Orly. Luggage assistance included; motorway tolls are not included and are billed separately at actual cost.

From €240, guaranteed rate, from Paris to Beauvais-Tillé Airport (BVA). Motorway tolls not included, billed at actual cost. The airport is 85 km from Paris, journey about 1h15.

The fixed rate is €120 from Paris, CDG or Orly. Same price from 1 to 6 passengers; there is no supplement for a 7th passenger.

Always per vehicle. From 1 to 6 passengers, the rate does not change; there is no supplement for a 7th passenger. The Mercedes EQV 300 accommodates up to 7 people with their luggage.

Via the online form (reply within 15 min), by phone at +33 6 02 56 56 80, or by WhatsApp Pay online or on board, with or without a saved card.

The Mercedes EQV 300, a premium electric van. 7 seats, 1,030-litre trunk (expandable to 4,630 L), 100% electric, zero CO₂ emissions, Wi-Fi on board.

The Mercedes EQV 300 trunk is 1,030 litres, expandable to 4,630 litres. 4 large suitcases, 2 handbags and extra space if needed.

Yes. Access is made easy by the large sliding doors and floor height. Assistance getting in included.

Yes. The Mercedes EQV 300 is equipped with Wi-Fi and USB chargers for all passengers.

Yes. Every driver holds the French professional VTC licence (carte professionnelle VTC) issued by the local authority, which requires a clean criminal record and a medical fitness-to-drive certificate. The vehicle is insured for passenger transport, and the licence can be verified on the national VTC register (registre-vtc.developpement-durable.gouv.fr).

Give us your flight number when booking and it is tracked automatically. In case of delay, your driver adjusts his arrival time without you having to call, and waiting is not charged in practice. Without a flight number, tracking isn't possible: the standard free wait is 45 min, then €30 per 30-minute period beyond that.

At the baggage claim exit of the correct terminal (T1, T2A-G, T3). The driver has an airport pass for direct access to Arrivals areas. Name sign.

At the baggage claim exit of the terminal you specified (Orly 1, 2, 3 or 4). Name sign. You receive the driver's number by SMS before landing.

Free cancellation until 24 hours before departure; 48 hours for journeys starting or ending outside Île-de-France. Within that window, 50% of the fare applies; 100% for a no-show. Pay online or on board, with or without a saved card.

Book as soon as your flight is confirmed, even several weeks ahead if you like: the rate shown at booking stays guaranteed until departure. A surcharge only applies on high-demand dates (New Year, public holidays), always shown before you confirm. Same-day or next-day booking remains possible subject to availability, but booking early secures your slot, especially for an early-morning departure or during school holidays.

Pay online: Credit card, Apple Pay, or Google Pay upon confirmation. Pay on board with a card guarantee: Booking secured, €0 charged today. You pay your driver on board, by card or cash. Pay on board without saving a card: Commit to attending your pickup and pay your driver on the day of the trip. No card details needed. Pay your driver by card or cash. For companies: monthly invoicing available.

Free cancellation until 24 hours before departure; 48 hours for journeys starting or ending outside Île-de-France. Within that window, 50% of the fare applies; 100% for a no-show. Pay online or on board, with or without a saved card.

Yes, 24/7, 365 days a year. No traffic or weekend surcharge - a transparent night surcharge (+25%, 21:00-09:00) and demand-based surcharges on high-demand dates may apply, always included in the guaranteed fare shown before booking.

Yes. Monthly invoicing, recoverable VAT, detailed trip log. Contact us at contact@onyxdriveparis.fr.

Each invoice mentions the CO₂ emissions saved compared to a diesel. On a Paris–CDG trip: approximately 6 to 9 kg saved.